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After Sales Engineer
Job title
After Sales Engineer
Locations
Kuopio
Opening date
2.9.2021
Closing date
27.9.2021
Employment type
 
Employment nature
Full-time
Job description
Bittium is a Finnish engineering company where we design our own
products and carry out demanding R&D projects for our customers all over the globe. Our core competence is in secure wireless data transfer and designing complete products and low level software. Our customers trust us when they need products and solutions for medical and defense organizations, network operators and manufacturers.

Is problem solving your passion and does human contact energize you? We are now looking for a technical person to work in after-sales customer support for our medical products, who will take care of our customer satisfaction and act as an important interface between product development and end users.

You are on the cutting edge of product development and produce relevant information about what is expected of our products and what kind of solutions are needed for the future. You find out about possible problems for our customers, figure out where to ask for advice and where to look for solutions. Your day-to-day work also includes customer maintenance surveys, fault analyzes (root cause, etc.) and their reporting to R&D, production, quality and sales, as well as managing maintenance related records in collaboration with production. Your workplace is located in Kuopio, but the future work requires occasional travel.
Providing the best technical support in the world requires that you get to know the products better than your own pockets and, above all, know how to listen to the customer.

These skills and qualities provide a good foundation for success

• Your educational background is in electronics (engineer, etc.)
• You have the ability to analyze equipment failures and assess the cause of detected failures
• You are an extrovert, meaning you can communicate well with customers and resellers
• Fluent communication in Finnish in addition to Finnish (other languages, such as German, is useful in the task)

Work will begin in early November, apply today! Once suitable candidates have been found, we will start interviews before the end of the application period.
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